Booking Terms

Booking Terms

Pre-payment is required to confirm a booking.

Minimum age: 16 years (exception: Track Taster, min age 14yrs).

We reserve the right to amend timetables, cancel departures, substitute plant or equipment and alter prices at any time.

Note: Coach and sea kayak excursions – a cruise might be substituted for the kayaking component, if weather becomes unsuitable.

Departures are subject to weather and minimum numbers.

Cancellations made 24 hours prior to departure (Milford/Doubtful 1-day tours) or 48 hours (Doubtful Sound overnighter) will receive a full refund. 3 & 5 days notice is required for the 3 & 5 day tours respectively.

Cancellations affect us significantly therefore we have a strict cancellation policy. We recommend you have travel insurance that covers all potential cancellation circumstances, or delays in travel.

No refund will be given in the event of the following:

  • Less than 24hrs notice for the Milford or Doubtful Sound 1-day tours
  • Less than 48hours notice for Doubtful Sound overnighter
  • Less than 3 days notice for 3-day tour
  • Less than 5 days notice for 5-day tour
  • No show or late for departure
  • Staff deem a client is not suitable to particiapte due to ill health, intoxication, poor level of fitness, age or inappropriate physical size.

A confirmed booking means that all parties in the booking have read, understood and accepted the conditions of our cancellation policy.

Risk Disclosure

Sea kayaking and wilderness camping have inherent risks and can be dangerous. In Fiordland, they are characterised by: remoteness, rapidly changing and sometimes extreme weather and water conditions, cold water, limited kayaking landing sites and camping under forest canopy.

Detailed risk management and strict safety procedures are observed, however, there still remains an element of risk. Go Orange Ltd cannot absolutely guarantee participants safety.

Go Orange accepts its legal responsibilities but cannot be held responsible for personal injury or for loss, theft or damage of/to your equipment outside legal responsibilities.

Participants will be required to sign a liability form to this effect before starting a tour.

Changing conditions can mean that tours have to be modified. No two tours are the same. It is very rare but weather could delay your scheduled return by up to 24 hours e.g. road closures or weather conditions preventing kayaking. Clients on guided tours must listen carefully to and follow guides' instructions and adhere to safety.